Q1) What are the shipping rates?
-Free shipping worldwide from Kool Beanie :)
-Carrier of your choice: Shipping is calculated during checkout if you choose to pick a specific carrier and you get to choose between available carrier rates.
Q2) When is my order shipped?
We ship within 24 hours of the order being placed.
Q3) How long will it take to get my order?
Completely depends on your shipping location. Could be anywhere from 5 to 20 business days.
Q4) Where is the inventory stored?
Note that we pay an additional fee specifically to get you the best fulfillment of your goods from start to finish. This includes inventory-storage, shipping and delivery, packaging, as well as tracking and post-purchase service. We do this to ensure that you receive your order in best possible time and condition.
Q5) Could I order a custom design?
Typically, what we have on the website is all the inventory we hold. If you, however, have a particular idea or preference on the color, size, or design that you would like to have, definitely send us a message and let us know. We will gladly consider working on it for the future.
Q6) How is Kool Beanie designed and manufactured?
-We have our own research and design team. They chose the elastic knitted material for our products. Embroidery is incredibly warm, soft and stylish. Serves as a great protection from cold winter and also allows to play music and talk on phone while doing other activities at the same time.
-We specifically made an investment in latest V4.2 bluetooth technology. Makes the accessory compatible with most devices. Our manufacturing team has added a built-in microphone, instrumental in transmitting the sounds and noises for hands-free calling.
-In addition, we have added a built-in Lithium Ion battery that is rechargeable via USB cable and carries a long stand-by time. Kool Beanie is washable, as the headphones can be taken off when necessary. Our goal, as a team, was to manufacture a product that is both stylish and comfortable, while at the same time, serves as an alternative to heavy devices and wrangling wires. Kool Beanie is perfect for travelling places, waiting for the bus, jogging in the cold or just rocking out music in your own bedroom.
Q7) What's the best form of contact?
You can contact us either via social media or direct message using contact form. Check out our 24/7 live chat at the bottom right of our website :)
~ Stay warm. Play music. Rock a beanie. ~